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Customer Service

Customer Service

Customer Service

Friendly staff will offer special assistance while you are at the Show. Open from 9.00am-9.00pm daily, the Customer Service Centre is located on Showground Road outside the Flower & Garden Pavilion.

The 7NEWS Sydney Information Booth is located on Showground Road and provides general information, including Show maps, program details and directions around the grounds. The 7NEWS Sydney Information Booth is open from 9.00am-7.00pm daily throughout the Show.

Lost Property should be handed into the Police Station located on New England Avenue opposite the Murchison Pavilion (under the GIANTS Stadium concourse walkway) as soon as possible. Theft and/or loss of any valuables should be reported to the Police Station immediately.

If you have a lost property inquiry after the Show has ended, complete the online form here and a customer service team member will get in contact with you shortly.  Lost property will be kept for three months following the conclusion of the Show.

 
 

If there is a problem with your Showbag please click here to report the issue.

Accessibility & Inclusion

All facilities at Sydney Showground have been designed to ensure the best possible accessibility for all patrons.

As part of the Sydney Olympic Park Authority, Sydney Showground have adopted the SOPA Access Guidelines that refer to all building works and infrastructure within the Park, including for temporary events.

All temporary structures at Sydney Showground are also compliant with Federal Disability Discrimination Act (DDA), the NSW Anti-Discrimination Act (ADA), and the relevant Australian Standards including National Construction Code Series (NCC) and AS 1428 Design for Access and Mobility. This ensures that inclusions such as compliant ramps, height of serving counters and full accessibility to the space is across the whole site.

Whilst everyone is welcome every day of the Show, we understand individuals with physical disabilities requiring a wheelchair, or people who have an invisible disability such as autism may find the environment more challenging.

The busier days of the Show are over the Easter long weekend (Good Friday, to Easter Monday) and with the high volume of people, the noise onsite increases.

Quieter locations

  • A Quiet Room is located at the Members Entrance gate on Showground Road, near Sydney Olympic Park train station
  • The Arts & Crafts Pavilion is a quiet zone with locations for taking a seat or viewing the gallery
  • The Paddock with wide-open green spaces to relax is a fantastic place to find the shade of a tree to have a picnic
  • On the corner of Hawkesbury Street and New England Ave, opposite the horse office are some picnic tables and you can watch the horses relaxing
  • The Showbag Pavilion is a Show tradition and it is quieter in the mornings. 
  • The Woolworths Fresh Food Dome is quieter in the afternoon and evening unless it’s raining

You can find these locations via the Show map which is coming soon. Or by asking one of our friendly volunteers who can be easily spotted in their bright green shirts.

 

Planning your time at the Show can be a helpful way to make your experience a great one—not just for Showgoers with disabilities but for the entire family.

Some suggested tips include:

  • Plan a Visual Schedule
  • A Safety Bracelet or Nametag
  • Watch videos of the Show here; there is lots of movement, colours, and sounds at the Show. Watching some videos can help ease into the Show experience.
  • Choose a meeting location in case you get separated.
  • Practice waiting in line; this is useful if you're planning on going on rides or purchasing Showbags.
  • Have some earplugs or headphones handy.
  • Bring a sensory toy or comfort item.
  • Transport NSW will be handing out wristbands at the main entry gate. It is recommended to put a contact number should an individual get separated from their group.
  • Hidden Disability Lanyards are available at the information booth. These can be useful for Showgoers with a disability that isn't physical.

All parking stations in Sydney Olympic Park are managed by Sydney Olympic Park Authority (SOPA). Pre-booking of parking is recommended and must be done before the day of the event.

Please note, there is no option to pre-book an accessible parking spot. On entry into the carpark, you will be able to make your way to an accessible parking spot. If parking within a disability bay, a valid Mobility Parking Scheme permit must be visible. The parking lots closest to Showground access are P1 or P8. For more information on parking please click here.

Patrons can also be dropped off on Dawn Fraser Avenue from Olympic Boulevard to Edwin Flack Ave, where it is a short distance to the main entrance of the Sydney Royal Easter Show (located on Olympic Boulevard). Please note there is no parking or waiting available at these locations.

Group transport for people with accessibility needs may use the street parking on Dawn Fraser Avenue (subject to availability).

With plenty of extra trains and Sydney Olympic Park Major Event Buses running regularly throughout the Show, it's easy to get to the Show and back by public transport.  

Details on extra services and transport options will be available at transportnsw.info. Please note, not all special event (or TNSW) bus services have accessible ability - please view the timetable before departing.

Further Public Transport information can be found here.

Mobility equipment available for hire during the Sydney Royal Easter Show includes:

  • Medium Scooter: $110
  • Large Scooter: $110
  • Bariatric Wheelchair: $50
  • Standard Wheelchair: $50
  • Single Stroller: $30
  • Twin Stroller: $50

All card transactions are subject to a 1.5% transaction fee. Members of the Royal Agricultural Society of NSW receive a 10% discount on the hire of scooters and wheelchairs, to find out more about becoming a member click here.

How to book

Mobility equipment should be pre-booked online, at https://showlockers.com.au/ Bookings are available to be made on the day at the Show Mobility marquee located on Olympic Boulevard, but is subject to availability. Please note, the hire of all equipment will require a valid credit card. 

Cancellation Policy for Show Mobility equipment hire

If it is necessary to cancel your online booking, a full refund will be made if Show Mobility are advised by email at infoshowmobility@gmail.com no later than 24 hours prior to the start of the day you have booked.

Terms and Conditions of hire

Please carefully read the terms and conditions of hire for the equipment you have selected which are located on the online booking form. You can also access the manual for your equipment within the Terms and Conditions section in the booking form to ensure that the equipment is suitable for your needs and that you are confident in its operation.

Contact

For information prior to attending the event, please see the website https://showlockers.com.au/, or email the team at infoshowmobility@gmail.com. For any issues on the day of hire, please call 0423 168 955.

Within all permanent and temporary stadiums there are allocated wheelchair bays or accessible seating areas. This includes GIANTS Stadium, Charles Moses Stadium and The Little Big Top Amphitheatre. All stadiums and buildings are also accessible by ramps or elevators (e.g The Stables and GIANTS Stadium) to each level.

When purchasing a PWD ticket online, should you have a Companion Card and/or Vision Impaired + Attendant card, you will be able to obtain a complimentary ticket for your companion with your PWD ticket purchase. PWD tickets which also require a carer's ticket are available to those issued with acceptable identification. 

For more information regarding the NSW Companion Card, visit the NSW Companion Card website here or call 1800 893 044.

*NOTE: PWD After 4pm tickets are also available (only until 11:59pm, 21 March 2024) and include one complimentary Adult ticket for the accompanying carer with a valid Companion Card or Vision Impaired Card.

Everyone is more than welcome to use any of the toilets, parent rooms and accessibility toilets that are in Sydney Showground. Accessibility toilets are larger and over 50% of these have small showers inside. These toilets can be found via the Show Map which is coming soon.

Each individual carnival ride has set guidelines of usage that need to be adhered to at all times. Should these guidelines be met by the patrons, carnival operators are available at all times to assist with access. Please note that KIIS Eye is accessible to individuals in wheelchairs.

FAQs

Lost? Confused? Need more information? It's okay, you're not alone. Here are the answers to our most frequently asked questions.

Have a question that's not listed below? Contact the Royal Agricultural Society of NSW Call Centre team on 02 9704 1000 or callcentre@eastershow.com.au.

An Adult ticket is for a person who does not meet the requirements for purchasing a child or concession ticket.

A Child ticket is for anyone 4-15 years of age and school pupils 16-18 years of age in possession of ROA School Pupil ID Cards (Form 202) or valid School Transport Pass (eg: State Rail School Rail Pass).

A Concession ticket is for any full time tertiary student in possession of a Student Identification Card, or any other valid concession, as stipulated by Transport for NSW.

Children 3 and under are FREE and do not require a ticket.

Family is for 2 adults and 2 children.

Online at www.eastershow.com.au, under the 'Buy Tickets' link. Here you will be given two options for collection:

  • Mobile delivery (for delivery to your mobile phone)  
  • Printable tickets (to print at home and bring with you)

Please note, Person With a Disability (PWD) tickets can be transacted online, if you have a companion card you will also need to select this as a free ticket during the transaction and you will be asked at the gate for proof when the ticket is scanned. 

Please contact the Show Call Centre on 02 9704 1000 if you have questions.

If you have purchased multiple items online, such as Easter Show tickets and/or vouchers (Vouchers, Reserved Seating or School tickets), please ensure to print and bring all of the pages with you, as each page represents an individual ticket.

Please note that your Print at Home tickets and vouchers are a PDF document and will display a barcode on each ticket. The confirmation email itself is not a valid ticket.

Tickets will be transferrable to other people, and tickets and vouchers can be purchased on behalf of someone else.

There are strictly no refunds available on tickets once purchased.

Your ticket purchase will include an email confirmation as a receipt of payment. It will also allow you to have access to your tickets.

Most Print-at-Home tickets purchased from the Ticketmaster website are sent as Web Pickup. Rather than email you these tickets, Ticketmaster make these tickets available for you to download and print from any computer.

In this case you should receive a confirmation email, which contains a link to download your tickets. If you cannot access this email, you can find your order in your My Ticketmaster account. You will either need your email address and password, or your phone number and credit card number, to print your tickets.

All phone orders with Print at Home as the delivery method will be emailed to your inbox directly. Please allow one hour for this email to be received.

If you have not received an email confirmation please check your Junk email folder in case the message was delivered there instead of your inbox. Please also check you have not made an error when entering your email address.

If you are unsure about whether there may be problems with your purchase please follow the "Ask a Question" link on the Ticketmaster Help page, complete the enquiry form and one of Ticketmaster's representatives will advise you of the status of your purchase.

Alternatively you can call the Easter Show Call Centre on 01 9704 1000  for any issues related to purchasing a ticket to the Sydney Royal Easter Show.

Log in to your Ticketmaster account. Under "Account Activities" on the right-hand side of the screen select "Edit Profile".

You will be able to change your e-mail address, password, and adjust your home postcode, which will set your e-mail preferences to that region. Any amendments to your details can take up to 48 hours to take effect.

To prevent you from being double charged do not hit refresh or backspace during the payment process. If you have received an email confirmation, your payment has been processed.

If you do NOT receive a confirmation email, then your order was not processed and you will need to complete a new order. If you have set up a user-name and password in Ticketmaster, you can log in at any time to check your order and payment status.

If you are unsure about whether there may be problems with your purchase please follow the "Ask a Question" link on the Ticketmaster Help page, complete the enquiry form and one of Ticketmaster’s representatives will advise you of the status of your purchase.

Handling fee
Tickets purchased on Ticketmaster may be subject to a per-order handling fee. Handling fees cover the costs of providing ticketing services, including things like infrastructure costs and operating an internet site. Handling fees vary depending on the event and are agreed between the relevant event partner and Ticketmaster.

If you have received an e-ticket and downloaded it to your phone you are able to use the QR code for entry to the Sydney Royal Easter Show.

Please visit our website or email education@rasnsw.com.au.

Carnival Credits can be purchased on the Carnival Fun Pass App or at Carnival Credit Booths located throughout the Carnival and the Kids' Carnival areas.

View more information about the Carnival Fun Pass here: https://www.eastershow.com.au/ticket-information/carnival-fun-pass/

Pass outs are available at each gate at the discretion of security, to allow customers re-entry to the Show. Pass outs are only available prior to 8pm and subject to the Sydney Showground Conditions of Entry.

An Easter Show ticket is an entry pass to the Sydney Royal Easter Show.
The ticket is valid for a single admission to the Show on your selected day. There are three types of tickets for the Sydney Royal Easter Show:

1. A Print at Home ticket. This is ordered online and will be sent as an electronic file (PDF) to your email inbox. You must print the ticket on A4 paper from your own printer. You must pre-select a date for Print At Home tickets, subject to availability.
2.An Easter Show hard stock ticket. 
3.A Mobile ticket. This is a digital ticket displayed on your mobile phone.

An Easter Show PWD ticket which also require a carer's ticket are available to those issued with acceptable identification. One complimentary Adult Easter Show ticket will be issued to the accompanying carer.

The Sydney Royal Easter Show recognises the following cards as evidence for the purchase of this type of Show PWD ticket:
Vision Impaired Persons Pass (VIP) with reference to the words 'Plus Attendant'
NSW Companion Card which is issued by Ageing, Disability and Home Care.
These cards entitle a carer to enter the Show for free with a person with a disability.
The person with a disability must present their valid card at point of purchase or pick up in order for their attendant to enter for free.
A companion card must be presented at the entry gate along with a valid ticket to the event. This entitlement is only available to a carer when they are accompanying the person with a disability.

For more information about VIP cards visit the Transport for NSW website.
For more information regarding the NSW Companion Card, visit the NSW Companion Card website or call 1800 893 044.

An Easter Show AFTER 4pm ticket allows entry to the Show after 4pm only. This can only be purchased pre Show. (Only until 11:59pm, 21 March 2024)

Taxis are available on Herb Elliot Ave (near Australia Ave) until 5.00pm and then on Murray Rose Ave (near the Carnival gate) from 5.00pm-11.00pm.

Yes, the cost of public transport (for agreed routes) will be included in your ticket or official digital accreditation. Please visit www.eastershow.com.au for more details.

Timetable information will be available from early March, visit transportnsw.info to plan your trip or call 131 500.

Shuttle buses will run between:

The Plaza bus terminal and the P5 car park.
The Aquatic bus terminal and the P3 and P4 car parks.

If you require further assistance, please visit our Customer Service centre which is located on the corner of Showground Road & Grand Parade.

ATMs are located across the Showground in various locations. Refer to the Show map for locations

Parent rooms for baby change and feeding are located in the foyer of the Woolworths Fresh Food Dome, open daily 9.30am-8.30pm and on Grand Parade on the side of the Flower & Garden Pavilion. Most disabled toilets contain a fold down baby changing platform. There is also a Members only Parent Room located outside of the Members Stand. View the parents rooms on the show map.

 

The Customer Service centre is located on Showground Road. The CSC is open every day of the show between 9am-9pm and provides customer service to Show patrons. The Customer Service Centre also handles all complaints and feedback in relation to the show.

The Lost Persons Centre is located at the rear of the Southee Badgery Pavilion on Grand Parade.

The Lost Persons Centre operates from 9.00am until 9.00pm daily throughout the Show.

For enquires during the Show, please contact the Lost Persons Centre on 02 9704 1236.

Smoking is prohibited indoors and at all catering or public seating areas of the Showground, and where indicated by 'No Smoking' signage. For designated smoking areas, please refer to the Show map.

Lost Property should be handed into the Police Station located on New England Avenue opposite the Murchison Pavilion (under GIANTS Stadium concourse walkway) as soon as possible. Theft and/or loss of any valuables should be reported to the Police Station immediately.

If you have a lost property inquiry after the Show has ended, complete the online form here and a customer service team member will get in contact with you shortly. Lost property will be kept for three months following the conclusion of the Show.

The Information Booth is located on the corner of Showground Road and Grand parade and is open 9.00am-7.00pm daily, throughout the show.

 

We will have 3 mobile phone charging kiosks onsite for the convenience of Showgoers.

All mobile phone charging kiosks have individual lockers which allow users to securely lock their device whilst it is charging.

Locations:

Customer Service Centre, Showground Road outside the Flower & Garden Pavilion

Lost Persons Centre, Grand Parade between the Flower & Garden Pavilion and the Arts & Crafts Pavilion

Members' Stand, GIANTS Stadium

Cost:
$5 for 1 hour charge

The Sydney Royal Easter Show Schools Program tickets will be available for the following dates:

- 22nd March 2024

- 25th March 2024

- 26th March 2024

- 27th March 2024

- 28th March 2024

- 2nd April 2024

Teachers will need to purchase a school ticket for $20. Companion cards for carers are complimentary.

There are three ways to pay for School Group Tickets.

EFT, Credit Card or providing a Purchase Order (prior to March 1st) are accepted methods for payment.

Prompt payment is essential to ensure entry to the Show.

For further information regarding payment options please contact education@rasnsw.com.au

Showground entry is adjacent to Olympic Park train station.

Sydney Olympic Park Major Event Buses will run on all nine routes each day of the Easter Show from the early morning until late at night from Friday 22 March to Tuesday 2 April. Buses run from the Northern Beaches, Inner West, Sutherland Shire, North Western Suburbs, Hills District and Southern

Note: timetables vary depending on the route, so plan ahead and check online at transportnsw.info. Suburbs to Olympic Park and return.

School groups are entitled to a special admission price of $20.00. This includes travel for all students and teachers on public transport to and from the Show. Please note some sessions will have a small surcharge.

Please note all Schools Tickets are GST exempt.

Yes, complimentary tickets will be issued for carers of students holding Companion Cards, please enquire via email at the time of booking. Email the Schools Program Coordinator at education@rasnsw.com.au or phone 02 9704 1147.

For School Booking and the Education Program, contact the Schools Program Coordinator.

Email: education@rasnsw.com.au
Phone: 02 9704 1147

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