You as the the ‘Purchaser’ of the 2026 Fun Pass Credits (‘FPC’) agrees to the following Purchase Policy:
The Royal Agricultural Society of NSW ABN 69 793 644 351 (‘RAS’) with the business name ‘Sydney Royal Easter
Show’ is selling FPC, for Purchasers to buy admission to carnival rides and play carnival games at the 2026 Sydney
Royal Easter Show (‘SRES’). Carnival operators of rides and games charge different credit amounts for admission
to their amusement.
The FPC and the associated mobile app (“the App”) is provided by Sendrato Australia Pty Ltd ABN 98 605 555 833 (“Sendrato”). Sendrato has been contracted by RAS to provide the Carnival Fun Pass Services to the RAS.
The Purchaser is making a payment to put credit onto a digital wallet in the form of either:
The chip in the physical card can be credited with FPC to be used on any day for the duration of the SRES. Credits purchased are valid for any day throughout the SRES period. Credits are only for use at the 2026 SRES and do not transfer over to the 2027 Show, or any future Shows.
The FPC do not provide access to the SRES. SRES Entry tickets are available from Ticketmaster on: www.ticketmaster.com.au/sydneyroyaleastershow. FPCcan only be used on carnival rides and games at the Show over the 12 operational days of the SRES, after which time an application can be made to refund the value of unused credits which will be returned to the Purchaser’s nominated bank account, minus a processing fee. This application can only be made within the App within 30 days of the conclusion of the SRES.
On the first day of the SRES only, (Thursday 2nd April 2026) ‘Unlimited Ride Wristbands’ are available for purchase for a limited use period between 10am to 2pm. This wristband allows the Purchaser to enjoy unlimited rides in the Sushi Hub Kids Carnival and Gong cha Carnival area. (This excludes Sling Shot and Hollywood Horrors).
Purchasers must be aged 18 or over. Minors (persons under the age of 18) must not use a Fun Pass or Wristband
without their parent or legal guardian’s consent.
You can refund the value of unused credits via the App at the conclusion of the SRES. The refund facility will be
available from 09:00am Tuesday 14 April 2026 until 11:59pm Wednesday 13 May 2026.
The refund application process is only available via the App. Refunds will be processed within 12 business days and attract a $2.50 inc GST processing fee. At the end of the refund period, any remaining credits and value will expire, and all digital wallets will be deleted. For clarity, after 13 May 2026, FPC’s will reset to zero and will not carry over to the next SRES or to any future SRES events.
Sendrato is contracted by the RAS to collect information and payment data from Purchasers through the App and
manages the opening of wallets for Fun Pass Credits, top up facilities and refunds for a 30 day period at the
conclusion of the SRES.
Your personal information will be collected, used and disclosed in line with RAS’ and Sendrato’s privacy policies
which can be found at:
These policies also contain information on how you can request corrections to your personal information, make a complaint, or otherwise get in contact with either organisation in relation to your personal information.
The Purchaser agrees that it will only use FPC and the App for lawful purposes and not to engage in any conduct that is unlawful, improper, threatening, abusive or otherwise considered unreasonable by the RAS. The RAS and Sendrato reserve the rights to freeze transactions or wallets on any FPC or suspend or revoke accounts which in their reasonable opinion
Sendrato and the RAS may use cookies (a small electronic tracking code) to improve the Purchaser’s experience
while browsing the App operated by the Company, and the RAS website. The Purchaser may manage how it handles
cookies in its own browser settings.
The App allows you to apply credits to your Fun Pass account before arriving at the Show, and your account or card can be topped up during the show either by:
1) Pay online by using the ‘top-up’ button on the App on your mobile,
2) Use EFTPOS by attending a self service kiosk in the carnival precincts, or
3) Top-up using EFTPOS or cash at carnival credit windows in the carnival precincts.
Purchasers must be aged 18 or over. Minors (persons under the age of 18) must not use a Fun Pass or Wristband without their parent or legal guardian’s consent.
Merchant Warrior ABN 13 132 951 172 is a payment settlement facility instructed by Sendrato to process your payment. Following a successful payment your Fun Pass wallet will be loaded with credits for use at the Show. A Receipt of the purchase will be sent by email to the Purchaser. Payments made via the App will take no longer than 30 seconds to load into your digital wallet.
If your FPC do not appear on your Fun Pass Wallet after 60 seconds of purchasing, please contact Sendrato Australia via telephone on 1300 669 117 or by emailing support@sendrato.com.au. Alternatively, contact the Sydney Royal Easter Show via telephone on 9704 1000 or by emailing callcentre@eastershow.com.au.
When purchasing credits via the App, a Service Fee of 1.5% + 30 cents will apply to each e-commerce transaction, whether purchasing credit for the first time, and/or for transactions to top-up funds into your Fun Pass wallet.
When purchasing credits at the SRES in any kiosks using EFTPOS, a Service Fee of 1.5% will apply to all Fun Pass booth purchases, excluding cash sales.
Purchasers may be able to register as a User, and access the App, by using their account with certain third party services (“TPS”) (e.g, Beatport, Facebook, Twitter etc.). As part of the functionality of Sendrato the Purchaser may connect their profile with a TPS by:
To set up a digital wallet,the user must create an account and provide personal details including year of birth, phone number, residential address and email address. The RAS may use your contact details to promote products or services to you related to the event or similar events held at Sydney Showground. You may make update or request deletion of these details by contacting us at 9704 1111. Otherwise your information will be securely destroyed after seven years. Your digital wallet will be cancelled at the end of the refund period. If you wish to cancel it earlier, you must do so by clicking the link in the confirmation email.
User login is your nominated email address. A One Time Password (OTP) will be issued on account creation.
The Purchaser is solely responsible for the security of the Fun Pass they purchase. In the event the Fun Pass is lost, damaged or stolen, the Purchaser shall notify the Customer Call Centre on 02 9704 1000, via emailing callcentre@eastershow.com.au or by visiting the Customer Service Centre on the corner of Showground Road and Grand Parade as soon as the Purchaser become aware of any unauthorised use or potential for unauthorised use.
Lost or stolen cards can be replaced during the SRES at the Customer Service Centre on Showground Road. A $4 replacement fee may apply. Any remaining credit on the Fun Pass account/digital wallet can be transferred to the replacement card, providing the lost or stolen Fun Pass has not been fraudulently used in the meantime.
The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning. The Purchaser can direct notices, enquiries, complaints and so forth to Sendrato via calling 1300 669 117 or emailing support@sendrato.com.au.
The RAS has moral & registered rights in its trade marks and the Purchaser agrees not to copy, alter, use or otherwise deal in the marks, without the prior written consent of the RAS.
Statutory Warranties that are implied under the Competition and Consumer Act 2010 are not excluded if goods or services are of a kind ordinarily acquired for personal, domestic or household use.
Except for the Statutory Warranties referred to above the, RAS does not make and you receive no other warranties, conditions or representations, express or implied, statutory or otherwise in respect of your purchase.
RAS assumes no responsibility, and makes no warranty or representation in relation to, and shall not be liable for, any interruptions or errors in access to this website or the accuracy, timeliness, completeness, security or reliability of any communications or transactions made through the App.
RAS shall not be liable for any direct, indirect, consequential, incidental or special damage or loss of any kind however caused and whether arising under contract, tort, (including negligence), or otherwise.
This Purchase Policy may be updated by the RAS from time-to-time, as reasonably required. This Purchase Policy is governed by the laws of New South Wales, Australia.
The Purchaser acknowledges that the Fun Pass and the App are dependent on third-party services, including but not limited to banks, credit card providers, merchant gateway providers and telecommunications providers.
The Purchaser agrees that the RAS will not be responsible or liable in any way for interruptions to the availability of the Fun Pass or the App due to third-party services; or information contained on any linked third party website.
Sendrato agree to provide the remedies available under the Competition and Consumer Act 2010 (Cth), if the goods are faulty or not fit for purpose, including the re-supply of services or payment of the cost of re-supply of services; the replacement or repair of goods or payment of the cost of replacement or repair.