Ticket FAQs

When will tickets be on sale?

Tickets will be on sale from early February 2015. For more information or to be the first to know when tickets are on sale, simply like us on Facebook or visit and sign up to our e-newsletter.

Definition of Family, Adult, Child and Concession

1. Family – two (2) Adults and two (2) Children 

2. Adult – any person who does not meet the requirements of a “Child” or “Concession”

3. Concession – any full time tertiary student in possession of a Student Identification Card, or any other valid concession, as stipulated here.

4. Child – anyone 4–15 years of age and school pupils 16-18 years of age in possession of a ROA School Pupil ID Card (Form 202) or valid School Transport Pass (e.g. State Rail School Rail Pass).

5. Children 3 and under are FREE and do not require a ticket.

What fees can I expect to pay?

Payment Processing Fee

A payment processing fee of no more than 1.95% applies to purchases by credit card, debit card or gift card on selected events. The payment processing fee includes (but is not limited to) credit and debit card fees and expenses, administration and associated infrastructure costs. The payment processing fee will be added to the ticket price. This payment processing fee does not apply when tickets are purchased by cash at outlets or box offices (subject to availability).

Handling Fee

Tickets purchased on the Site may be subject to a per-order handling fee. This covers the cost of operating an information service and internet site and the processing of ticket(s). Handling fees vary depending on the event and are agreed between the relevant event partner and Ticketmaster.

Delivery Fee

We offer our customers several convenient delivery options. The relevant delivery fee is charged per-order and depends on which delivery option/s are available and selected by you at checkout. Delivery options that normally attract delivery fees include Express Post, Registered Mail, international airmail and retail outlet pickup. The delivery options that attract delivery fees for an event and the applicable fee for each option, are displayed on the "Find Tickets" page for the event on the Site.

What tickets do I need to bring with me to the show?

Please ensure to print and bring all of the Print at Home ticket pages with you. You will also need to retain your ShowLink ticket for your return journey on public transport. Please note that your Print at Home tickets are sent as attachments (PDF) to your nominated email address and will display a unique barcode on each ticket. The email itself is not a valid ticket.

Are my tickets transferable?

Print at Home tickets and regular ShowLink hard stock tickets are transferable. There are no refunds available on any tickets once purchased.

What public transport is included in my ShowLink ticket?

All ShowLink tickets include travel by public transport to and from the Show on the day of first use for one day only. Valid on the train network bounded by Bomaderry (Nowra), Goulburn, Bathurst and Dungog stations, all Sydney metropolitan and outer metropolitan regular route bus services, Sydney Olympic Park major event buses, Sydney ferries (operated by Harbour City Ferries) and Light Rail services. A separate station access fee is payable for travel to and from the Domestic and International Airport stations - the fee is not included as part of this pass. For further travel information visit

Remember to keep your ticket safe for your return journey home as a valid ticket is required when travelling on public transport.

Travel from the International and Domestic Airports

A station access fee applies for travel to and from Domestic and International Airport stations. Your ShowLink ticket does not include the access fee, so if you're travelling from these stations you'll need to buy a GatePass. Visit the Transport for NSW website for more event transport information.

I did not receive an email confirmation

If you have not received an email confirmation please check your Junk email folder in case the message got delivered there instead of your inbox or it is likely you have made an error when entering your email address.

If you are unsure about whether there may be problems with your purchase please follow the "Ask a Question" link on the Ticketmaster Help page, complete the enquiry form and one of Ticketmaster’s representatives will advise you of the status of your purchase.

I was ordering online and lost internet connection / or the internet site went down. Have I been charged?

Please do not hit refresh or backspace during the payment process as this will prevent you from being double charged. If you have received an order number and/or email with your tickets attached in a PDF file, your payment has been processed. You will then receive an email confirmation with your receipt, booking number and tickets.

If you do NOT receive a confirmation email, then your order was not processed and you will need to complete a new order. If you have set up a user name and password in Ticketmaster, you can log in at any time to check your order and payment status.

If you are unsure about whether there may be problems with your purchase please follow the "Ask a Question" link on the Ticketmaster Help page, complete the enquiry form and one of Ticketmaster’s representatives will advise you of the status of your purchase.

How do I change my Ticketmaster profile information (including email address)

Click here and log in to your My Ticketmaster account. Under "Account Activities" on the right hand side of the screen select "Edit Profile". You will be able to change your e-mail address, password, and adjust your home postcode, which will set your e-mail preferences to that region. Any amendments to your details can take up to 48 hours to take effect.